Label services & boutique distro for modern record labels

Through our distribution, manufacturing, and marketing partnerships, we offer everything from distribution and fulfillment to full service administration, direct-to-artist royalties, e-commerce management, and more.

Customer Service FAQs

  • Joyful Services is proud to manage fulfillment for several independent record labels and artists, including Shimmy-Disc, AVANT Night, and Refresh Records.

    • For an existing order that hasn’t shipped yet: Go to your account and click on the order. In the Shipping Address section, click the button that says "Update Address." If you checked out as a guest, use the contact tab on this page to get in touch, and we'll update your address in our system. Select 'Change of Address' as the reason for contact.

    • Click here to change your address for future orders from our site.

  • Use the contact tab on this page to get in touch, and we'll reset your password. You'll receive an email with instructions on setting a new one.

    1. You should have received an email at the time of your purchase containing a download link. Search your inbox for help@joyful.services or your order number ("Order #_____").

    2. If you cannot locate the email containing your download code, send a message help@joyful.services we can send you another one.

    3. If you are trying to download a pre-order, the full album is usually not available until the week of the release date. At that time, you will receive an email containing a link and a download code.

    4. If you attempted to download your MP3s to a mobile device, it probably didn't work. Most mobile devices (including iPhone/iPad) will not allow direct downloads. We recommend downloading your files to a computer, importing them into a media player, and then syncing to your device. If you exceeded your download limit while attempting to download to your phone, don't fret. Just send us a message and we can send you a new code.

  • Problems redeeming the download from the insert included in your record? Please send a short explanation via the contact tab above, and we'll resolve!

  • An estimated ship date should be listed on the pre-order's product page.

  • A1: More than likely, because it's a pre-order. See the product page for an estimated ship date. If you purchased a normal product in the same order as a pre-order, they will ship together when the pre-order is ready.

    A2: If your item has shipped, but you haven't received a tracking number, try searching your inbox for help@joyful.services. Chances are, it was caught by your spam filter.

    A3: If you are an international customer, and your item was shipped more than 2 weeks ago but has still not arrived, try contacting your local postal service. At this time, we are unable to provide tracking for packages once they leave the US, but your local post office may have additional information. Occasionally, larger packages get snagged by Customs. (Please have ready the tracking number you received, as it may help them to locate your package more easily.)

    A4: If you purchased Route Package Protection for the order in question, please file your claim with Route here and include your store and order number. If you did not purchase Route Package Protection, email us at help@joyful.services and we will try our best to find a fair solution. But please note, we cannot guarantee a refund or replacement.

  • Some of our client’s websites offer package protection and tracking via Route on every order. It typically costs 98 cents, and insures your package against loss, damage or theft. If available, we highly recommend it because Route will either replace or fully refund any lost, stolen, or damaged items.

    If your package is damaged, lost, or stolen, and you did not opt into Route Package Protection, we cannot guarantee any replacement or refund for your order. However, we are not monsters, so feel free to email us at help@joyful.services and we will try our best to find a fair solution.

    This is a totally optional service, so you can safely remove it from your cart if you want to, but it has a number of additional perks:

    - Real time tracking.
    - Package Protection: Safe delivery guaranteed against loss, damage, or theft.
    - One-click resolution of shipping issues.
    - Carbon-neutral shipping: Route neutralizes all shipping emissions via their Brazil Agroforestry Project.

    Find out more at route.com

  • If you purchased Route Package Protection for the order in question, please file your claim with Route here and include your order number and website name.

    If you did not purchase Route Package Protection, email us at help@joyful.services and we will try our best to find a fair solution. But please note, we cannot guarantee a refund or replacement.

  • We hope to accommodate this in the future, but unfortunately our software does not allow us to combine orders at this time. If this feature does become available, we will be sure to let everyone know. :)

Contact us.

info@joyful.services
13000 Athens Ave, Ste. 210
Lakewood, OH 44107